FAQ
Q: Where are you based? Do you have a physical store?
A: We are a woman-owned, small-batch e-commerce brand. We have team members based in both Canada, India, Malaysia and China. We do not have a physical store at the moment.
Q: I did not receive a confirmation email after placing my order, what should I do?
A: If you did not receive an order confirmation email from us, it is usually because it has ended up in your email’s junk or spam folder. If you have checked and still cannot find our email, please contact us for assistance.
Q: Which currency are the prices listed in?
A: All prices are listed in US Dollar (USD) by default. You can change the currency displayed at the bottom left corner of our website for easy shopping.
Q: Do you offer Free Shipping?
A: Yes, we do. We offer complimentary worldwide shipping on all order above $99 USD.
Q: What is your return & exchange policy?
A: You can exchange or refund any undamaged product purchased from us, as long as it is returned unused, in original packaging and with proof of purchase within 7 days of purchase. Refunds exclude packing and shipping charges.We can not accept returns and exchanges for the following cases:Items purchased on saleIn order to return your product, please notify us through our contact page we will then email you within 48 hours with instructions on how to return your item.International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Click here for more information on returns.
Q: Can I update my order or address?
A: If you entered the wrong address at the time of placing your order or would like to amend the items in your order, please contact us immediately via email at gmoon.collective@gmail.com with your order number. Please double check that all address and billing details are entered correctly at the time of check out as we are not liable to replace or resend your parcel if the shipment is returned to sender due to wrong address entered.
Q: There has been a mistake with the order I received, how do I proceed from here?
A: Please contact us with the relevant information, we will assist you and proceed with the exchange process from there.
Q: Can I retail your products?
A: We're so glad to hear you're considering retailing our collection! Please reach out at info@rubatocollection.com for more details.