A: You can exchange or refund any undamaged product purchased from us, as long as it is returned unused, in original packaging and with proof of purchase within 7 days of purchase. Refunds exclude packing and shipping charges.We can not accept returns and exchanges for the following cases:Items purchased on saleIn order to return your product, please notify us through our contact page we will then email you within 48 hours with instructions on how to return your item.International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Click here for more information on returns.